Frequently Asked Questions
1. What types of products does Edgit offer?
Edgit specializes in innovative NFC-enabled products, such as the Smart Tag. These products are designed to facilitate seamless sharing of social media profiles with a simple tap on a NFC-enabled device, enhancing connectivity in the digital landscape. We are looking to expand our product catalog in near future to include other social media platforms, more types of surface finishes and more. Customization options are still in progress, please stay tuned!
2. How does the NFC technology work in your products?
NFC, or Near Field Communication, allows devices to communicate wirelessly when they are in close proximity. Our products utilize this technology to enable users to share their social media profiles effortlessly, promoting ease of connection and engagement. Simply tap our Smart Tags on a NFC-enabled device to share your social media profile. Please refer to our social medias (@edgitshop on Tiktok and Instagram) to see how our Smart Tags work.
3. How long does it take for me to receive my products
Total time taken from order confirmation to receiving your products is dependent on manufacturing time, processing time, and delivery time.
If we have the product in stock, the order will be processed within 1-3 working days, and the delivery time is another 1-3 days on top of it. We strive to keep all our products in stock. In the event that our products are sold out, Smart Tags typically take 7 days to manufacture. Custom (when offered) and bulk orders typically take longer. We will try our best to expedite the processing time in those cases. Delivery time is still projected to be 1-3 days. So put in your orders early!
4. What should I do if my product is defective or damaged?
We strive to ensure customer satisfaction with our strict QC process. However, if you receive a defective or damaged product, please contact us within 2 days of delivery. Provide your order ID, clear photos or videos of the issue, and a detailed explanation. We will assess the situation and get back to you as soon as possible. Please note that due to the custom nature of our products, we do not accept returns.
5. What are the shipping options available for my order?
Domestically, Edgit offer free shipping within Singapore on orders above S$30.00, while a flat fee of S$3.90 applies to orders below this threshold. Orders are processed within 2-5 business days, with delivery typically occurring within 1-3 working days after shipping.
Internationally, please refer to the information below for shipping fees and delivery time frames. Please note that delivery time frame excludes manufacturing time, especially for items that are not in stock.
Free Standard Shipping on orders above SGD$100.
| Zone | Country/Region | Shipping Fee (SGD) - Free above SGD$100 | Delivery Timeframe (Business Days) | Expedited Shipping (SGD) - Less than SGD$100 | Expedited Shipping (SGD) - More than SGD$100 |
| Zone 1 | Malaysia | $8 | 5-10 | $15 | $10 |
| Zone 2 | Brunei | $10 | 7-14 | $20 | $10 |
| Zone 2 | Indonesia | $10 | 9-18 | $20 | $10 |
| Zone 2 | Thailand | $10 | 5-9 | $20 | $10 |
| Zone 2 | Taiwan | $10 | 5-9 | $20 | $10 |
| Zone 2 | Phillipines | $10 | 9-18 | $20 | $10 |
| Zone 2 | Hong Kong | $10 | 5-10 | $20 | $10 |
| Zone 2 | South Korea | $10 | 9-18 | $20 | $10 |
| Zone 2 | China | $10 | 6-12 | $20 | $10 |
| Zone 3 | Japan | $20 | 4-9 | $23 | $15 |
| Zone 3 | Australia | $20 | 7-14 | $23 | $15 |
| Zone 3 | New Zealand | $20 | 7-14 | $23 | $15 |
| Zone 4 | UK | $20 | 5-10 | $35 | $18 |
| Zone 4 | Canada | $20 | 10-20 | $35 | $18 |
| Zone 4 | USA | $20 | 8-16 | $35 | $18 |
Expedited Shipping will be sent via DHL Express, and is estimated to be sent within 3 working days.
Rates are subject to change and will be updated on the check out page.
6. Can I return my product if I change my mind?
Edgit has a no returns policy. We encourage customers to review their orders carefully before completing the purchase to ensure satisfaction.
7. Can I change my order information, such as the URL on Smart Tag?
You will not be able to amend your purchase/URL after the order is placed. We encourage customers to review their orders carefully and to ensure that the URL link is correct before completing the purchase to ensure satisfaction.
8. Can I change my delivery information?
You will not be able to amend your delivery information after the order is placed. However, we will try our best to help. Please drop us a Whatsapp at +65 88027008 or email us at edgitsales@gmail.com as soon as possible.
If we are too late and the product has already been handed over to our delivery partners, we may not be able to retrieve it. Hence, we encourage customers to review their orders and delivery information carefully before completing the purchase.
9. How can I track my order after it has been shipped?
Once your order has been shipped, you will receive a Ninjavan tracking link via email. This link allows you to monitor your package in real-time, providing transparency throughout the delivery process.
10. What should I do if my package is lost or damaged during delivery?
Please inspect your package upon delivery for any damages. Contact us within 2 days at edgitsales@gmail.com, and we will work with our shipping partner, Ninjavan, to resolve the issue promptly.
11. Do you deliver internationally?
Sorry, we currently do not deliver internationally, but we are working on it! Please stay tuned to our Tiktok/Instagram (@edgitshop) for further updates!
12. How can I contact Edgit for further inquiries?
For any additional questions or concerns, you can reach us via email at edgitsales@gmail.com or through WhatsApp at +65 88027008. Our team is available to assist you with any inquiries you may have.
13. I am unable to receive the login code for my account.
Please check your junk email for the login code. It may have went there.
14. I want to order in bulk/custom order.
Please reach out to us at edgitsales@gmail.com. We will be offering custom orders soon.
15. The specific combination I want is out of stock.
Please feel free to contact us through WhatsApp at +65 88027008. We will check our inventory and advise you if we have the item in stock or when it would be back in stock.
16. I am unable to scan the NFC tag. Please help!
Firstly, please ensure that your mobile device is NFC-enabled. Secondly, please ensure your mobile device's NFC function is switched on. Lastly, find the location of the NFC sensor on your device. For iPhones, the sensor is at the top of the screen. For most Android phones, the sensor is at the middle of the back of the phone. Please hold it for around 3 seconds and it should have a link pop-up.